Heating and air
No-cool calls in July and no-heat calls in January don't wait for business hours.
AI receptionist for Augusta-area home service businesses
Never miss a call.
When you're on a roof, under a house or home for the night, Augusta Automations texts the caller back in seconds, answers after hours in your company's name, and books the job on your calendar.
- Free 14-day call audit
- Keeps your current number
- Set up in person
48%
of calls to home service businesses go unanswered*
24/7
answering, including nights, weekends and holidays
14 days
free call audit before you spend a dollar
20
scripted test calls before your line goes live
The problem
You can't be on a job and on the phone at the same time.
Every call you can't answer is a customer deciding whether to wait for you or call the next company on Google. Most don't wait.
- Callers who reach voicemail usually hang up and keep dialing.
- After-hours calls sit until morning, when the job is already gone.
- If you pay for leads from Google, Angi or Thumbtack, a missed call is money you already spent.
How it works
Your phone, answered from the first ring to the booked job
It runs on the number you already have. Here's what happens when a call comes in and you can't get to it.
Every missed call gets a text back in seconds
When you can't pick up, the caller gets a text from your business before they have time to call someone else. Most people would rather text than leave a voicemail anyway.
- Sent from your business, in your name
- Asks what they need and where they are
- Includes "Reply STOP to opt out" on every first text
- You see the whole conversation
Ace Heating & Air
Missed call, 7:42 PM
Hi, this is Ace Heating & Air. Sorry we missed your call. What can we help with? Reply STOP to opt out.
AC quit blowing cold upstairs.
We can have a tech there tomorrow at 8 AM. Does that work?
Yes, thank you!
Example conversation for a sample business
After-hours calls get answered in your company's name
At night, on weekends or when your line is busy, a virtual assistant picks up. It tells the caller it's a virtual assistant, then takes down everything you need to call them back or send a tech.
- Answers with your business name
- Takes name, address, problem and urgency
- Lets callers know the call may be recorded
- Sends you a short summary of every call
Call summary 8:52 PM
- Caller
- Dana R.
- Address
- Washington Rd, Martinez
- Problem
- Furnace won't ignite
- Urgency
- Next morning
Real emergencies ring straight through to your cell
You decide what counts as an emergency, like water coming through a ceiling or no heat in January. When a caller describes one, the call goes to you right away.
- Your rules for what's urgent
- Instant transfer to your cell phone
- A text summary so you know what you're walking into
- Everything else waits politely for business hours
Emergency transfer
Water through kitchen ceiling
Caller (706) 555-0178, Grovetown.
Main water valve not shut off yet.
Connecting to your cell
Jobs land on your calendar, not on a sticky note
Appointments are booked inside the hours and service area you set, so you start the morning with a schedule instead of a list of people to call back.
- Books into your calendar
- Respects your hours and service area
- Confirmation text sent to the customer
- Checks your open times first
Tuesday
7:00
8:00
AC not cooling, Evans Booked last night
10:00
Water heater install, Martinez
1:30
Furnace won't ignite, Martinez Booked last night
3:00
Every Monday, a report you can read in a minute
See how many calls came in while you were busy, how many turned into booked jobs, and an estimate of what those jobs are worth.
- Calls caught and jobs booked
- Emergencies sent to you
- Estimated value of booked work
- We review transcripts and fix anything that went wrong
Monday report Sample
23
Missed calls caught9
Jobs booked2
Emergencies sent to you- Tue 8:00 AMAC not coolingEvans
- Tue 1:30 PMFurnace won't igniteMartinez
- Wed 9:00 AMWater heater leakGrovetown
Done for you
We set it up, write the scripts and connect your calendar. You don't have to learn new software.
Local and in person
We meet at your shop to learn your services, prices, service area and what counts as an emergency.
Checked every week
We read the transcripts, fix anything the assistant got wrong and send your Monday report.
Industries
Built for owner-operators with 1 to 10 techs
If your phone rings while your hands are full, this is for you.
Plumbing
Leaks, backups and water heaters. Emergencies reach you, everything else gets booked.
Roofing
Storm-season leads come in all at once. Every caller gets a reply while you're up on a roof.
Electrical
Panel work, outages and estimates. Callers get answered while you're on a ladder.
Also for pest control and garage door companies.
Local
Based in the Central Savannah River Area. Set up in person.
We're a local company working with a small number of shops at a time. You get a real person who knows your setup, not a support ticket or a call center.
- Augusta
- Evans
- Martinez
- Grovetown
- North Augusta
- Aiken
Free call audit
See what you're missing before you spend a dollar
For 14 days we track the calls you don't get to. Then we sit down together and go through every one.
Day 1
We turn on conditional call forwarding for your line. Your number stays the same and your customers won't notice a thing.
Days 2 to 13
Calls you don't answer go to a tracking line that logs each one with the time and the caller's number.
Day 14
We meet and go through every call that would have gone unanswered. No cost and no commitment.
What's included
One service, set up and run for you
Pricing depends on your call volume, so we set it after your free audit, once we both know how many calls you're missing.
Start with a free audit- Missed-call text-back
- After-hours AI answering
- Emergency transfer to your cell
- Booking onto your calendar
- Monday call report
- In-person setup and training
- 20 test calls before go-live
- Weekly transcript review
- Keeps your current number
- A local person to call
FAQ
Questions owners ask
Do I have to change my phone number?
No. Calls you don't answer are forwarded from your current number using conditional call forwarding, which your phone carrier already supports. Customers keep calling the number they know.
Will callers know they're talking to AI?
Yes. The assistant introduces itself as your company's virtual assistant and lets callers know the call may be recorded.
What happens with emergencies?
You tell us what counts as an emergency. When a caller describes one, the call goes straight to your cell with a short summary.
Which calendar does it book into?
The one you already use. If you run your business on software such as Jobber or Housecall Pro, we'll check the connection with you during setup.
What does it cost?
It depends on your call volume. We'll go over pricing after your free audit, once we both know how many calls you're missing. There's no obligation.
How long does setup take?
The audit runs for 14 days. After that, setup and testing happen at your shop on a schedule that works around your jobs.
Find out how many calls you're missing.
Free 14-day call audit. No cost, no commitment, and your number stays the same.
Contact us
Talk to a real person in Augusta
Have a question, or ready for your free call audit? Send us a request and we'll get back to you within one business day.
Contact us- Service area
- Augusta, Evans, Martinez, Grovetown, North Augusta and Aiken
- Industries
- Heating and air, plumbing, roofing, electrical, pest control and garage doors
* Source: Invoca Lead Conversion Benchmarks Report 2026 (home services missed-call rate of about 48%), as summarized by JustCall.